TomkolGlobal is committed to coordinating reliable and efficient delivery of agricultural commodities to our customers. This Shipping & Delivery Policy outlines the general principles governing the transportation and delivery of products purchased or supplied through TomkolGlobal.
1. Delivery Arrangements
Delivery arrangements are determined based on the nature of the commodity, order quantity, destination, packaging requirements, shipping method, and agreed commercial terms. Specific delivery details will be communicated and confirmed with the customer before an order is finalized.
2. Domestic Deliveries
For deliveries within Nigeria, transportation may be arranged through approved logistics providers or other agreed transportation methods. Delivery timelines depend on the destination, order requirements, availability of transportation, and prevailing conditions.
3. International Shipments
For international orders, TomkolGlobal coordinates export logistics in accordance with the agreed terms of the transaction. Depending on the applicable agreement, shipments may involve freight forwarders, shipping lines, ports, customs authorities, inspection agencies, and other logistics partners.
4. Delivery Timelines
Estimated delivery dates or transit times provided by TomkolGlobal are intended as reasonable estimates and are not guaranteed unless expressly agreed in writing. Delays may occur due to weather, transportation disruptions, port congestion, customs procedures, regulatory requirements, or circumstances beyond our reasonable control.
5. Shipping Costs
Shipping, freight, insurance, handling, customs, duties, taxes, and other related charges will be allocated according to the commercial terms agreed between TomkolGlobal and the customer.
6. Documentation
Where applicable, customers may be required to provide accurate shipping, identification, customs, or other documentation necessary to facilitate delivery. Delays resulting from incomplete or inaccurate information may affect delivery schedules.
7. Changes and Delays
TomkolGlobal will make reasonable efforts to communicate significant delivery changes or delays. Where circumstances beyond our control affect delivery, we will work with the relevant parties to identify a reasonable solution.